FAQ

How do you deliver?

(1) Small Parcels (up to 12 bars): letterbox pack

Shipped with Royal Mail, using letterbox friendly packaging so that you don't have to be at home to accept delivery. 

(2) Large Parcels (over 12 bars): signed-for delivery

Shipped with DHL - someone will need to be available to accept the package.

Full delivery information can be found here

 

How long will my chocolate keep?

Bars are delivered with a minimum of 8 months shelf life

How should I store my chocolate?

Fridge in warm weather (above 22C), ambient the rest of the time.

What do you mean by "ethically-sourced" on your packaging?

We source beans and sugar from organic certified farms following practices which are kinder to wildlife and soil health (and farmer health). We prioritise farmer cooperatives and responsible estates where farmers are typically paid 10% over the organic fairtrade price for their crop. In addition, these cooperatives and estates provide grower benefits in the form of seedbanks, farming training (eg how to increase yields without use of fertilisers and pesticides) and health services (like visiting dentists and schools).  

So does that mean you're organic certified?

No, we were organic certified for 7 years and found the fees and the admin a huge burden for such a small company as ours. We therefore cannot claim our chocolate is organic as it has not been made in an organic-audited premises. 

What about allergies?

Unfortunately we can't guarantee that anything we make is 100% free from GLUTEN, SOYA, NUTS, PEANUTS, SULPHUR DIOXIDE, SESAME, LUPIN and MILK because we either handle these in our bakery ourselves, or some of our suppliers handle those allergens in their processes, so there may be traces in the ingredients they supply to us.

Do you use palm oil in your chocolate?

No, we're a palm-oil free bakery 

Can I change the delivery address after I've placed the order?

Maybe..... If you realise you've entered the wrong address, please phone us on 01603 625 803 as soon as you can (please don't email or DM in this scenario - we don't sit at our desks all day or keep our phones in the bakery but we always try to answer the phone). Once an order has left our bakery, it's very unlikely that we'll be able to change the address, but we'll always see what we can do.

What about adding more to my order?     

Again ring us and we'll see what we can do....

When do you deliver? see delivery tab

I selected the wrong delivery option – can I change it?

Unfortunately not.  To make this all happen we use an automated delivery booking system which we definitely can’t mess with or all hell will break loose and we'll break the internet. Sorry. 

I want to send your chocolate as a gift – can I include a message?

Yes!  We have a choice of little postcards that we can handwrite with your gift message and include in the parcel.  The option to add this will be shown when adding a box to your cart.

How eco-friendly is your packaging?

Our bars are wrapped in a "plastic-looking" bag which is made from a plant-based material called Natureflex and is compostable. The card wrapper contains either recycled cacao or coffee husk and is recyclable as cardboard. Our bars are packed in a cardboard box made with 75% recycled material, and can be recycled. We sometimes line our boxes with wax paper; this is biodegradable and compostable, but not currently widely recycled.